If you are a software company, you need to train the end users, administrators, value added resellers, and channel partner on a regular basis, on the use of your software. You need to train your sales, marketing and support staff about features of your sotware, its advantages, benefits, and usages, so that they can communicate the same to your customers. Even if you have a world class software, an in-effective training infrastructure can leave your sales staff struggling to sell, this in turn can ruin the experience of the end user and your market reputation as well.
This is where G-Cube can help you. We are expert at creating technology based learning solutions that cater to all stakeholders of a software and IT company — be it the internal staff, external stakeholders, or end users. We will empower you to take a giant leap from the traditional face-to-face trainings, help the guide based support, which may be disinteresting, to exciting custom learning content such as simulations, animations, videos, and game based learning solutions.
Companies in the Software Business can survive on the condition that they continually update their software, develop new features and software, and keep in constant touch with the market and its ever evolving requirements. These new developments need to be communicated with immediate effect, to all and sundry. But there are some challenges to this. These are as follows:
Training at wide-spread locations: While development centers are in general located at the center, or are spread in two or three cities, the customers, sales staff, vendors, and others, are located at numerous countries and cities and all of them need training.
Vast audience profile: The users of software come from varied background. It is difficult to gauge various knowledge levels such as computer awareness level, subject matter expertise, tech-savviness, and adaptability among others.
Sales communication: Pre-sales communication with prospective client demands demos designed on aesthetic lines, with higher focus on the business impact of the software than on its features.
Continuous trainings: As software updates are continuous, there is a constant need to update the training material. The support material should be available just in time, and be in tandem with the current software version.
Support staff tools kit: When your software or hardware is used by hundreds and thousands of users, you are sure to get thousands of support calls, emails, or chat requests every month. Your customer support staff needs tools and trainings to resolve the issues.
Just-in-time support: Software users need support and training when they use the software. Major updates and fixes in the software needs to be communicated to all the stake holders as soon as possible.
G-Cube has the experience in designing, developing and implementing technology based learning infrastructure for the IT and Software firms. Some of our offerings are:
We can create several types of simulations that will help your end-users to learn your software features at quick pace.
These videos help the software sales and marketing team to highlight the value that the software brings to the table. These demos help to shorten the sale cycle.
These rich in visuals info-graphics help the end users to understand the complex process workflows embedded in the software. It speeds up the software learning process.
These are web based help guides that are easy to download, and have a logical navigation system for quick reference.
We can create Instructional Designing based rich in visuals and effective Presentation for your instructors to be delivered virtually, or in class.
We create comprehensive learning portals based proprietary LMS WiZDOM of G-Cube. This helps you to store, manage and deliver trainings to all your learners.
G-Cube has experience of working with various types of software systems – popular and proprietary systems. By virtue of this experience, we understand the functioning of software industry and its main pain points in trainings. Given here are some of the domains that we have developed trainings for:
We can create trainings, simulations, manuals and others, for Enterprise Application Software. Whether your software is the customized version of a standard software or a complete developed custom software for a customer, we have the remedies and solutions for all.
We have a rich experience of creating trainings for consumer software where the software is delivered straight to the end user.
As the mobile apps become complex, there is a growing need to create training content for the users. G-Cube can create solutions for Mobile App users that can familiarize them with the app.
We have experience of developing customized trainings for your developers on various software, customized platforms, or your proprietary development tools or processes.
"Awesome job done by the team!!! It was a great job done by the team on the alpha versions till now. Looking forward to the similar support in other modules that are yet to be sent."
Karen Arethina | Assistant Manager HR at Cavinkare
"I just wanted to let you know that I am crying right now. Tears of joy! Sections 1-6 look amazing. You did a stellar job and there are only TWO OIL items! One requires an Xpaner to address first before you can proceed. The other is for GCube: Thank you so much! Fantastic work!!!"
Rene Smid | Account Manager, Xpan
"The intermediate result is very good and it looks like a good support to learn risk assessment and management. You can encourage the team developing the course, it is yet quite impressive."
Karthikeswaran Velayudam | Program Manager - Learning Solutions, Schneider Electric.
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