In recent years, a number of research journals and articles described training outsourcing space as a new and emerging industry, rapidly gaining momentum. Most businesses today recognize the importance of Learning and Development in both, maximizing the potential of staff and maintaining a competitive edge in the marketplace. Thus, an increasing number of organizations are outsourcing their Learning and Development needs to professional organizations which offer Managed Learning Services.
One of the main advantages of this is to secure a professional and custom-created approach to address training needs. Although high quality content and delivery are a priority, but best practices in global training go beyond the prescribed curriculum. Coordination across departments and geographies is critical for better investment returns.
With Managed Learning Services, organizations can focus on their core activities, instead of finding suitable activities for each training course. Such administrative tasks can be extremely time-consuming and frustrating, with a danger of these tasks being implemented in a disjointed way, leading to delays and poor delegate experience.
Here are some of the benefits of Managed Learning Services:
1. Enhanced organizational efficiency: Hiring a Managed Service provider allows an organization to focus on its core competencies. They enable organizations to align training initiatives with business objectives, ensuring wider support to company goals. Ideally, a Managed Service provider will also assist in implementing post-training activities to maximize training ROI and determine training’s impact on company operations, culture, etc.
2. Controlled training cost: When an organization manages training programs internally, it is responsible for end to end training administration (content development, delivery, logistics, post-training activities, etc.), and other hidden activities–training costs. A significant amount of company time and resources are invested into these programs. A Managed Service provider can help identify and reduce these hidden costs, and will even bear some of the risks associated with the process. This creates maximum value for your training spends which, ultimately, frees up funds for additional training initiatives. In addition, they regularly invest in tools and processes to better efficiencies.
3. eLearning content: The training content is at the heart of eLearning success. But many organizations have a hard time getting experts together within the organization to create learning content internally. Also, turning information into effective learning curriculum requires expertise, which is also often not available within the organization. Many Managed Service providers have content makeover services that can help organizations convert existing content to effective training material. They can convert existing content for multiple uses like students guide, training manual, assessments and so on. For new and emergent needs within the organization, the service providers can create custom content for quick and efficient learning delivery.
4. Wide range of expertise: This advantage is exclusively significant for organizations which lack a bench of subject matter experts, or access to advanced technologies and processes. When put together appropriately, a Manager Service provider can help develop new training plans for your organization, and further align the training spend to business objectives. Hiring a Managed Service provider to lead a training initiative also ensures an enhanced level of learning consistency across the organization.
Although there are many merits of having a Managed Service provider yet, it’s important to keep in mind that training outsourcing is not same as outsourcing any other functions of the organization. It requires extensive evaluation of your training needs and a clear understanding of what you are looking for in a Managed Service provider.