Increased Engagement, Knowledge Retention, and Business Revenues: Gaining a Competitive Edge through Extended Learning Management Systems

Posted on : May 17th, 2019
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In today’s modern world, organizations are setting a significant difference in the way they impart training to their employees. The modern Learning Management System holds the potential to cater to the personalized needs of globally dispersed audiences, including both internal and extended workforce. Training an external workforce, including channel partners, customers, suppliers, franchisees, and others, is a crucial aspect of organizational success. The formal architecture of a traditional LMS becomes a constraint to adoption. Different employees have different training needs, and they require an efficient platform to deliver learning anytime, anywhere, and on any mobile device.

Extended Workforce Training by LMS

Adopting Different Ways to Deliver Extended Workforce Training

Most of the organizations strive to provide innovative e-learning solutions to educate and motivate people successfully. Besides, training must reach beyond the confines of the enterprise to ensure a continuous and personalized training delivery. The ability to develop skills and share knowledge among the contingent workforce and temporary workers helps to drive organizational success. Therefore, companies are leveraging a myriad of ways to expand their footprints of learning within as well as outside an enterprise. Another benefit of extended learning is that enterprises can effectively manage their external workforce and help them achieve business goals. There is a gamut of ways to train the extended workforce as per their personalized learning needs. These include:

Training customers about latest products

It is crucial for businesses to familiarize their potential customers on how to use a new product, to ensure optimal product usage and increased demands. The new-age LMSs are deployed to deliver the right kind of content at the right time and to the right customer. Besides, extended learning also aids sales professionals to quickly grasp relevant information while on the go, resulting in increased customer retention, brand loyalty, and overall business sales.

Using mobile learning platforms for extended personnel

The external workforce may be commuting or attending the meeting at remote locations. So, there comes the use of personalized mobile devices such as smartphones and tablets to deliver learning at the point of need. So, even if employees are on the go, they can easily access relevant training modules as per their convenience. Consequently, mobile learning improves the overall levels of employee engagement, knowledge competency, retention, and workplace performance.

Incorporating social learning aspects

Social learning at the workplace leaves a significant impact on the overall level of participation between the internal and extended workforce. A wide array of social learning tools, including wikis, blogs, and forums utilized so that other learners can share ideas, learn more, and gain expertise.

The most significant benefit of extended learning is that organizations are also able to understand and manage the external workforce better. Consequently, it becomes easier to align different training efforts with custom learning needs- encouraging excellent performers with rewards and creating re-enforcements for those who could not perform. An LMS for the extended enterprise can aid your organization make profits, mitigate costs, boost learner collaboration, and the overall workforce performance. While e-learning began as an internal workforce training program, organizations have now realized the need to deliver training beyond and outside their four walls, resulting in leaving a high impact on an organization’s overall growth, reach, and revenue.

Suggested Further Reading: Increasing Use Of Extended Enterprise Learning For Improved Collaboration And Business Revenues

Anubha Goel

Anubha Goel is a Senior Executive in the Marketing team at G-Cube Solutions. Her passion is to write innovative content that caters the customized learning needs of diverse audiences from different industry domains.

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