Organizing Effective E-Learning Programs for Improved Airline Operations & Customer Services

Posted on : January 22nd, 2019
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With digitization, the aviation industry is leading at the forefronts in transforming their training landscape. A gradual shift from a conventional classroom-based training to online learning helps to boost overall quality and efficiency of airline services. The two major factors which help driving this transformation include- the need to improve the overall learning experience of employees in varied job roles such as maintenance, crew, engineering and others. Another factor is to train the workforce on ever-changing regulatory compliances and keep them updated. Training programs based on airport facility, employee safety, regulatory compliances, soft skills and more are delivered to achieve diverse business objectives.aviation industry

● Challenges & Solutions Faced by the Airline Industry

When it comes to aviation workforce training, companies face a myriad of challenges. Outlined below are some of the significant training challenges faced by this industry:

● Geographically spread workforce

As employees work from diverse locations, it is crucial to creating online courses which can be accessed through mobile devices including tablets and smartphones. When employees can learn at their own pace of time and location, it becomes easier for them to seek relevant information at their fingertips.

● Regulatory compliances

The aviation sector has to timely comply with government regulations. This is the reason it becomes crucial to train their workforce on changing industry compliances. For successful business operations, effective collaboration among airport authority and equipment manufacturers also needs to be managed. Also, it is crucial to maintain and update audit reports on changing compliances.

● Security Training

Training the new-age workforce is one of the major challenges faced by this industry. Employees working in and around the airport need to identify what security measures can be adopted. Also, staff working on screening processes must be trained on how to recognize items using metal detectors, X-ray machines, and other procedures.

To address the above discussed challenges, several e-learning solutions imparted to this industry include the following:

● Mobile-enabled training delivery

E-courses delivered across personalized mobile devices are easier to navigate, better to understand, thereby improving the overall learner engagement and knowledge retention.

● Just-in-time learning

Personalized mobile devices such as smartphones and tablets are used by employees to access different training courses that suit their job profiles, learning needs and preferences. The delivery of training modules as short video nuggets enables learners to learn at their own pace without any hassle of going anywhere.

● Scenario-based learning

Online courses are delivered in the form of engaging scenarios to showcase real-time situations. Gaining knowledge on the same helps the learners to apply what they have learned in real-life workplace situations.

● Automated learning

Today, automated learning can also be triggered during attrition or employee induction programs. This helps to update new hires with the company’s changing policies, thereby updating them with the modern workplace culture. Also, it helps to improve the overall employee collaboration, workforce productivity and retention levels.

● Simulated training approach

Simulation-based learning is delivered to train the pilots and provide an in-depth understanding of the different parts and features of the cockpit. As a result, training improves the overall efficiency of pilots with minimal chances of making mistakes.

Today, the need to train the workforce on day-to-day operations has become crucial for most of the industries. Even in the aviation sector, the rising aerospace congestion and technological innovations have resulted in improving the need for workforce training & development. For training to be more effective and personalized, airline companies are now radically thinking new ways of delivering innovative e-learning solutions to meet pertinent training needs.

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Anubha Goel

Anubha Goel is a Senior Executive in the Marketing team at G-Cube Solutions. Her passion is to write innovative content that caters the customized learning needs of diverse audiences from different industry domains.

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