Case Studies

The Robust Platform to Automate Training Content Delivery

An Analytics-driven approach to identify the need-gaps


LXP Case Study for BFSI
About Case Study

The renowned banking and finance company focuses on using an efficient learning platform to address skills gaps of people from different departments - mainly Sales and Customer service. With ever-evolving customer needs, the delivery of innovative e-learning solutions is the need of the hour.

Client Requirement

  • The client wanted to deliver learning through an analytics-driven automated route.
  • The need to deploy a technology-aided platform which imparts an exceptional user experience to intended learners.
  • There was a need to provide a personalized training experience for sales professionals as well as customer services.

Challenges

  • A robust experience-driven platform was required to provide training based on learning trends and preferences.
  • Major challenge was to train workforce spread across different demographics, with different cultures and languages.
  • Low adoption of technology due to huge costs was another challenge.
  • The approach towards one-size fits all strategy and measurement of learning efficiency to meet the evolving learning needs.

Solutions

  • The powerful G-Cube Learning Experience Platform (LXP) provided preference-based training as per diverse Job Roles, KRAs, Skills, Learning Histories, and more.
  • The platform successfully curated the content from different sources- Udemy, Coursera, YouTube, edX, OpenSesame, and so on.
  • The robust LXP seamlessly integrated with enterprise systems such as LMS and CRM and others to collate different learner attributes.
  • The LXP collated content from multiple sources- Varied Content Repositories such as YouTube, Wikipedia, Content Libraries, etc.
  • The platform also delivered interactive experience to build communication between employees spread across different demographics.

Benefits

  • The LXP personalized learning experience by answering what, when, where, and how to learn.
  • The LXP also aligned relevant training based on different attributes- Job Roles, KRAs/skills, Trends, learning habits, and more.
  • The efficient platform automated learning delivery to close skills-gaps based on remedial/progressive learning plans.
  • Managers, administrators, and trainers could easily access the curated content and create personalized learning paths for employees.
  • Multiple nodes such as Videos, Assessments, Courses, Mentoring Sessions, and Web links, were also included to measure overall learning efficacy.
  • Discussion forums and podcasts supported peer-to-peer collaboration and effective knowledge transfer.
  • Individual learning paths were aligned to goal completion time and gamification points to boost learner engagement and knowledge retention.

 





  • "Extremely dedicated professional who worked with utmost sincerity to help us understand this new platform of Learning Management System. Your unending patience to solve our short term problems and to achieve long term goals, was what we were looking for."
    INDIGO

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  • "I would like to thank you and your team for the efforts you have put in over the last few months. You and your team have put together great dedication in getting the system up and running at the time of crisis, and I am looking forward to a similar kind of a support in the future as well. Truly Appreciate the dedication and commitment of the team. Keep it up!! "
    HONDA

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  • "Very happy to share that our mGurukul was featured as one of the great Initiatives & was acknowledged by our CEOs in SBI. This acknowledgement is for all the team members who contributed to create mGurukul & made successful deployment a reality with 95% uptake. Thanks for making this happen. Great show"
    SBI

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  • "The LMS provided by G-Cube is implemented for use of approx. 30000 users of the organization. The services provided are satisfactory. The Learning Management Solution provided has functionalities like E-Learning management, Classroom Training management, Assessment Engine, Skills and competency and Mobile App."
    CBI

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G-Cube is an award-winning eLearning services company that designs, develops and delivers technology-based learning solutions. Its solutions help organizations to improve their performance by using learning as a tool. Its Learning solutions are broadly categorized into e-Learning Design, Courses Development and Learning Delivery Solutions. G-Cube's elearning services include custom content development, mobile learning.

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