Case Studies

Experience-driven Training Platform to Meet Pertinent Learning Needs

An engaging learning experience for sales executives, managers, and even customers


LXP Case Study for Retail
About Case Study

A reputed organization in the retail sector which is shifting towards delivering seamless user experiences to all. With ever-evolving customer needs the utilization of optimum quality products and delivery of innovative e-learning solutions is need of the hour.

Client Requirement

  • One of the most dynamic industries with large number of customers, their needs, seasonal sales, and more.
  • The need to train the globally dispersed workforce- anytime and anywhere.
  • To adopt innovative solutions that can transform the retail landscape and help improving operational efficiency.
  • There was a need to deploy an intuitively-designed LMS which ensured delivery of an exceptional user experience.

Challenges

  • Most of the employees are busy serving their customers, resulting in less scope for workforce training.
  • The need to train customer facing employees about a wide spectrum of products at a single time.
  • The need to reach to global audiences from diverse cultures, languages, learning styles, and preferences.
  • The approach of one-size fits-all strategy, evolving learning needs, and measurement of learning efficiency was also a challenge.

Solutions

  • G-Cube Learning Experience Platform (LXP) was deployed to provide learning as per the employees’ preferences.
  • The robust platform delivered learning tailored as per the needs of retail workforce, especially salesforce who need to stay update about latest products and services.
  • The LXP collated relevant learning content from multiple sources to deliver training that fits pertinent needs.
  • The powerful platform also used Suggestion Engine which curated e-learning courses personalized to the preferences of retail workforce.
  • The system also integrated with HRMS to identify skills-gaps and automate learning to close those gaps.

Benefits

  • The LXP delivered job role-linked training, thereby personalizing the content accessibility for managers, sales executives, and even customers.
  • The salesforce could easily access relevant content using an integrated course catalogue, to enable learning on the go.
  • The Suggestion Engine provided a feed of training courses based on skills, preferences, and learning histories.
  • The Suggestion Engine automatically filtered the relevant courses based on onboarding, sales enablement, etc.
  • The custom content delivery as per individual job roles, skills, or trends improved the overall customer experience.

 





  • "Extremely dedicated professional who worked with utmost sincerity to help us understand this new platform of Learning Management System. Your unending patience to solve our short term problems and to achieve long term goals, was what we were looking for."
    INDIGO

    indigo logo


  • "I would like to thank you and your team for the efforts you have put in over the last few months. You and your team have put together great dedication in getting the system up and running at the time of crisis, and I am looking forward to a similar kind of a support in the future as well. Truly Appreciate the dedication and commitment of the team. Keep it up!! "
    HONDA

    honda logo


  • "Very happy to share that our mGurukul was featured as one of the great Initiatives & was acknowledged by our CEOs in SBI. This acknowledgement is for all the team members who contributed to create mGurukul & made successful deployment a reality with 95% uptake. Thanks for making this happen. Great show"
    SBI

    sbi logo


  • "The LMS provided by G-Cube is implemented for use of approx. 30000 users of the organization. The services provided are satisfactory. The Learning Management Solution provided has functionalities like E-Learning management, Classroom Training management, Assessment Engine, Skills and competency and Mobile App."
    CBI

    cbi logo

G-Cube is an award-winning eLearning services company that designs, develops and delivers technology-based learning solutions. Its solutions help organizations to improve their performance by using learning as a tool. Its Learning solutions are broadly categorized into e-Learning Design, Courses Development and Learning Delivery Solutions. G-Cube's elearning services include custom content development, mobile learning.

Request for Demo

Please fill this form to view our product demo.

 

    Receive offers & newsletter via email

Request for Samples

Please fill this form to view our E-learning Samples.

 

    Receive offers & newsletter via email