The Aviva Group is one of the leading insurance providers in India, with an extensive array of products for diverse customer needs. Amidst the competitive environment of the insurance industry, Aviva has made its mark with customer-centric products and a dedicated approach to customer service.
Aviva Group had developed a series of products targeted for the rural market and wanted to train its sales team on the whole portfolio of products. The products included solutions ranging from low-cost insurance policies that would cover the entire family to education policies for children and comprehensive fixed-term plans for savings as well as insurance-cover. Keeping the needs of the niche-market in mind, the training module needed to be developed in 8 regional languages of India. The client also wanted the utilization of the module to extend to self learning as well as team learning, where supervisors could assimilate the knowledge and then further train their respective teams. The client was also keen to explore the utilization of the training module as a marketing tool to reach out to their customers as well.
Keeping in mind the fiercely competitive nature of the insurance industry, the development time available for creating the training module was only 2 months. Though this was a very small window, it was also crucial for the client to reach out to their customers within this time frame in order to get the early-entrant advantage and ward off competitors with similar products. Another challenge was the diverse audience profile – different in culture and background. They needed to be trained in their regional languages and the training module needed to have a universal appeal that would bridge the barriers of diverse backgrounds and spread-out geographies.
G-Cube took up the challenge of developing an innovative training module for Aviva Group within the restrictive time-schedule and extensive nature of the training content.
With the dissemination of the training module, the client derived several benefits from the solution.
G-Cube was able to deliver a custom-built solution to suit the needs of the client and ensure that the best cost and time efficiencies were delivered.
If you are looking for e-learning development services for your training needs, contact us by writing an email to [email protected] One of our consultants will be happy to guide you.
"Awesome job done by the team!!! It was a great job done by the team on the alpha versions till now. Looking forward to the similar support in other modules that are yet to be sent."
Karen Arethina | Assistant Manager HR at Cavinkare
"I just wanted to let you know that I am crying right now. Tears of joy! Sections 1-6 look amazing. You did a stellar job and there are only TWO OIL items! One requires an Xpaner to address first before you can proceed. The other is for GCube: Thank you so much! Fantastic work!!!"
Rene Smid | Account Manager, Xpan
"The intermediate result is very good and it looks like a good support to learn risk assessment and management. You can encourage the team developing the course, it is yet quite impressive."
Karthikeswaran Velayudam | Program Manager - Learning Solutions, Schneider Electric.
G-Cube is an award-winning eLearning services company that designs, develops and delivers technology-based learning solutions. Its solutions help organizations to improve their performance by using learning as a tool. Its Learning solutions are broadly categorized into e-Learning Design, Courses Development and Learning Delivery Solutions. G-Cube's elearning services include custom content development, mobile learning.
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