Case Studies
Indigo Logo

Effective Compliance Training Delivery

Personalized Learning for Diversified Workforce


Indigo case study
About the client

IndiGo is the largest airline in India by passengers carried and fleet size, with a 41.3% domestic market share as of June 2018. It is also the largest individual Asian low-cost carrier in terms of jet fleet size and passengers carried, and the seventh largest carrier in Asia with over 46 million passengers carried in 2017. IndiGo is a low-cost airline headquartered at Gurgaon which operates more than 1000 daily flights to 66 destinations, 51 in India and 15 abroad. Its main base is located at Delhi, with additional bases at Bangalore, Chennai, Kolkata, Mumbai, Jaipur, and Ahmedabad.

Client Requirement

  • There was a need to implement a centralized training portal to cater to the personalized learning needs of a workforce spread across different demographics.
  • The client wanted to deploy a customizable training platform, suitable for both admins as well as users.
  • The client also wanted to adopt a paperless approach to deliver training courses, assessments, certifications, and more.

Challenges

  • There was a need to train diversified workforce from operations such as crew, aircraft maintenance team, and ground staff to different support functions like IT, HR, and others.
  • Migrating large volumes of personalized data about mandatory training, the number of training modules completed, upcoming training, and more was also a challenge.
  • With an emerging need to go paperless, it was essential to deploy a robust training platform which allows the workforce to learn at their own pace of time and convenience.
  • Another challenge was to provide a perfect amalgamation of training solutions which reduce the overall turnaround time for errors and bug fixes.

Solutions

  • The powerful e-learning platform was customized as per the changing training needs of a globally dispersed workforce.
  • The overall performance of the system improved as 6ELMS was the only system with around 20 admin accounts and fewer user accounts.
  • Online training delivery through 6ELMS supported the Go Green initiative by providing online refreshers, reports, assessments, and more.
  • 6ELMS also supported mobile training delivery via personalized smartphones and tablets, thereby allowing the workforce to learn-anytime and anywhere.
  • An amalgam of training on soft skills, airline services, cabin crew maintenance, grammar training, and others was delivered for approx. 1500 employees- a vast employee base.
  • Seamless integration of 6ELMS with AIMS (Airplane Information Management System) and ADFS (Active Directory Federation Services) simplified the data migration process and improved the overall efficiency of the system.

Benefits

  • It was essential to implement a strong training function to meet the ever-evolving needs of the aviation workforce. 6ELMS served as a unified e-learning portal to deliver training on regulatory compliances and plan new training strategies for first-time users.
  • The easy-to-navigate User Interface (UI) of the new-age LMS catered to the needs of diverse training verticals.
  • Delivery of training courses across personalized mobile devices supported instant feedback, performance, and attendance tracking, even on the go.
  • Online tests and assessments were conducted to enhance the skills metrics of employees.
  • The Business Intelligence (BI) tool generated automated compliance reports to keep employees up to date with required/mandatory training sessions.
  • With the online mode of training, timely notifications on mobile devices updated employees about mandatory training, completed training, upcoming refreshers, and more.
  • Individual progress was linked to learning KPIs (Key Performance Indicators) which maintained the overall standard of training delivery.
  • Automated training delivery reduced the scope of errors by conducting assessments and feedback.
  • 6ELMS improved the overall workplace efficiency as training could reach out to a maximum number of people in a more convenient way.

 



 




  • "Awesome job done by the team!!! It was a great job done by the team on the alpha versions till now. Looking forward to the similar support in other modules that are yet to be sent."
    Karen Arethina | Assistant Manager HR at Cavinkare

    Cavin Kare


  • "I just wanted to let you know that I am crying right now. Tears of joy! Sections 1-6 look amazing. You did a stellar job and there are only TWO OIL items! One requires an Xpaner to address first before you can proceed. The other is for GCube: Thank you so much! Fantastic work!!!"
    Rene Smid | Account Manager, Xpan

    xpan


  • "The intermediate result is very good and it looks like a good support to learn risk assessment and management. You can encourage the team developing the course, it is yet quite impressive."
    Karthikeswaran Velayudam | Program Manager - Learning Solutions, Schneider Electric.

    schneider

G-Cube is an award-winning eLearning services company that designs, develops and delivers technology-based learning solutions. Its solutions help organizations to improve their performance by using learning as a tool. Its Learning solutions are broadly categorized into e-Learning Design, Courses Development and Learning Delivery Solutions. G-Cube's elearning services include custom content development, mobile learning.

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