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Top 20 elearning services solutions and learning management system

LMS Implementation for Seamless Customer Service Support

Gamification Feature to Drive Collaboration and Knowledge Retention

LMS Implementation for Seamless Customer Service Support

Gamification Feature to Drive Collaboration and Knowledge Retention

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Overview

Vodafone Group plc is a British multinational telecommunications conglomerate, with headquarters in London and Newbury, Berkshire.

Business Requirements

  • Client wanted to replace their existing Learning Management System due to lack of customer service support. 
  • They wanted to effectively train their call center employees spread across diverse locations.

Challenges

  • Their existing system was unable to cater to the increasing training needs of the Telecom workforce.  
  • To create different workflows for different demographics using a centralized learning system.
  • To effectively train the call center employees and track their progress via a centralized e-learning platform.

 

 

Our Solution

  • We implemented G-Cube LMS v7 to impart seamless customer service support.
  • We integrated our robust G-Cube LMS with Call Monitoring Software to automate learning and track learners’ progress. 
  • Gamification feature encouraged the learners to learn more and compete with the peers.
  • Audio & Video-based assessments were provided to optimize learner engagement and retention.  
  • Our modern LMS also supported Social & Collaborative learning to align e-courses as per the diversified job roles and demographics.

Benefits

  • Personalized learning paths helped the customer support employees to engage more and understand their career growth. 
  • Integration with Call Monitoring software helped to track individual performances and assign trainings accordingly. 
  • Leaderboards and ranks motivated the learners to retain for long & perform better at the workplace. 
  • Audio & video-based assessments helped to evaluate learners’ skills set and reinforced learning. 
  • Deployment of Enterprise level account of G-Cube LMS reached to 43000 licenses worldwide. 
  • The account is expected to add another 15000 licenses to the existing ones.

Overview

Vodafone Group plc is a British multinational telecommunications conglomerate, with headquarters in London and Newbury, Berkshire.

Business Requirements

  • Client wanted to replace their existing Learning Management System due to lack of customer service support. 
  • They wanted to effectively train their call center employees spread across diverse locations.

Challenges

  • Their existing system was unable to cater to the increasing training needs of the Telecom workforce.  
  • To create different workflows for different demographics using a centralized learning system.
  • To effectively train the call center employees and track their progress via a centralized e-learning platform.

 

 

Our Solution

  • We implemented G-Cube LMS v7 to impart seamless customer service support.
  • We integrated our robust G-Cube LMS with Call Monitoring Software to automate learning and track learners’ progress. 
  • Gamification feature encouraged the learners to learn more and compete with the peers.
  • Audio & Video-based assessments were provided to optimize learner engagement and retention.  
  • Our modern LMS also supported Social & Collaborative learning to align e-courses as per the diversified job roles and demographics.

Benefits

  • Personalized learning paths helped the customer support employees to engage more and understand their career growth. 
  • Integration with Call Monitoring software helped to track individual performances and assign trainings accordingly. 
  • Leaderboards and ranks motivated the learners to retain for long & perform better at the workplace. 
  • Audio & video-based assessments helped to evaluate learners’ skills set and reinforced learning. 
  • Deployment of Enterprise level account of G-Cube LMS reached to 43000 licenses worldwide. 
  • The account is expected to add another 15000 licenses to the existing ones.

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Facebook
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LinkedIn
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Twitter

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Thank you for writing to us. We got your request and within 2 business days, we will get in touch. Meanwhile, take a look at our blog. We’ve selected, especially for you, a few of our top articles.