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LMS Implementation for Seamless Customer Service Support
Gamification Feature to Drive Collaboration and Knowledge Retention
LMS Implementation for Seamless Customer Service Support
Gamification Feature to Drive Collaboration and Knowledge Retention
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- Vodafone – LMS Implementation for Seamless Customer Service Support
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Overview
Vodafone Group plc is a British multinational telecommunications conglomerate, with headquarters in London and Newbury, Berkshire.
- Client :
- Vodafone
- Category :
- Product Case Study
- Industry :
- Telecommunications
Business Requirements
- Client wanted to replace their existing Learning Management System due to lack of customer service support.
- They wanted to effectively train their call center employees spread across diverse locations.
Challenges
- Their existing system was unable to cater to the increasing training needs of the Telecom workforce.
- To create different workflows for different demographics using a centralized learning system.
- To effectively train the call center employees and track their progress via a centralized e-learning platform.
Our Solution
- We implemented G-Cube LMS v7 to impart seamless customer service support.
- We integrated our robust G-Cube LMS with Call Monitoring Software to automate learning and track learners’ progress.
- Gamification feature encouraged the learners to learn more and compete with the peers.
- Audio & Video-based assessments were provided to optimize learner engagement and retention.
- Our modern LMS also supported Social & Collaborative learning to align e-courses as per the diversified job roles and demographics.
Benefits
- Personalized learning paths helped the customer support employees to engage more and understand their career growth.
- Integration with Call Monitoring software helped to track individual performances and assign trainings accordingly.
- Leaderboards and ranks motivated the learners to retain for long & perform better at the workplace.
- Audio & video-based assessments helped to evaluate learners’ skills set and reinforced learning.
- Deployment of Enterprise level account of G-Cube LMS reached to 43000 licenses worldwide.
- The account is expected to add another 15000 licenses to the existing ones.
Latest Case Studies
Overview
Vodafone Group plc is a British multinational telecommunications conglomerate, with headquarters in London and Newbury, Berkshire.
- Client :
- Vodafone
- Category :
- Product Case Study
- Industry :
- Telecommunications
Business Requirements
- Client wanted to replace their existing Learning Management System due to lack of customer service support.
- They wanted to effectively train their call center employees spread across diverse locations.
Challenges
- Their existing system was unable to cater to the increasing training needs of the Telecom workforce.
- To create different workflows for different demographics using a centralized learning system.
- To effectively train the call center employees and track their progress via a centralized e-learning platform.
Our Solution
- We implemented G-Cube LMS v7 to impart seamless customer service support.
- We integrated our robust G-Cube LMS with Call Monitoring Software to automate learning and track learners’ progress.
- Gamification feature encouraged the learners to learn more and compete with the peers.
- Audio & Video-based assessments were provided to optimize learner engagement and retention.
- Our modern LMS also supported Social & Collaborative learning to align e-courses as per the diversified job roles and demographics.
Benefits
- Personalized learning paths helped the customer support employees to engage more and understand their career growth.
- Integration with Call Monitoring software helped to track individual performances and assign trainings accordingly.
- Leaderboards and ranks motivated the learners to retain for long & perform better at the workplace.
- Audio & video-based assessments helped to evaluate learners’ skills set and reinforced learning.
- Deployment of Enterprise level account of G-Cube LMS reached to 43000 licenses worldwide.
- The account is expected to add another 15000 licenses to the existing ones.
Latest Case Studies
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