Corporate Learning Management System and Custom eLearning Solutions | G-Cube

BUILD YOUR BRAND AND GROW YOUR REVENUE
WITH G-CUBE’S CUSTOMER SERVICE SOLUTIONS

BUILD YOUR BRAND AND GROW YOUR REVENUE WITH G-CUBE’S CUSTOMER SERVICE SOLUTIONS

OPTIMIZE YOUR CUSTOMER JOURNEY THROUGH CUSTOMER SERVICE TRAINING

OPTIMIZE YOUR CUSTOMER JOURNEY THROUGH
CUSTOMER SERVICE TRAINING

G-Cube understands the importance of customer service in building a consistently approachable brand. Our learning solutions help your teams maximize product knowledge as well as learning important problem-solving and conflict-resolution skills when customers raise objections or show dissatisfaction.

Clip

Build a loyal

customer-base

Rectangle 47 copy

Create high-quality
customer experience

Rectangle 47 copy 2

Cultivate trust from
your customers

OVERCOME IMPLEMENTATION CHALLENGES
AND BUILD A CUSTOMER JOURNEY

OVERCOME IMPLEMENTATION CHALLENGES AND BUILD A CUSTOMER JOURNEY

Our training solutions get your employees invested in being brand ambassadors. Encourage your customer service executives to know your products and processes well enough to provide solutions that delight your customers and keep them coming back.

Educate teams on tools and procedures to help customers

Group 1 1

Encourage Active Listening
and Empathy

Group 2

Teach Assertiveness and Objection Handling

Group 4

GROW KNOWLEDGES, SKILLS AND ABILITIES
TO PROVIDE FASTER, BETTER RESOLUTIONS

GROW KNOWLEDGES, SKILLS AND ABILITIES TO PROVIDE FASTER, BETTER RESOLUTIONS

Ensure your customer service experience is both consistent and customized. G-Cube learning solutions help train your staff to maintain good policies like fast response times while personalizing each customer experience with a human connection

Ellipse 2 e1646307205331 min

Handle Difficult Customers

Solve Exceptional Cases

Troubleshoot Product/Service Failures

Correctly Navigate Service Nos

IMPROVE PERFORMANCE AND CONSISTENCY WITH
VARIABLE & CUSTOMIZED SOLUTIONS

IMPROVE PERFORMANCE AND CONSISTENCY WITH VARIABLE & CUSTOMIZED SOLUTIONS

G-Cube’s research-based training approach helps you deliver the kind of policy and product modules, soft skills modules, interactive mock calls and videos, quizzes and assessments to shore up any difficulties in your customer service team’s performance

Group 13
Group 11
Group 12

ARE YOU PREPARED FOR THE FUTURE

Customer Service Training boosts current and future revenue. Good customer service keeps customers loyal and turns one-time customers into regulars.

Layer 323
3 out of 5 customers reported that good customer service is the key to brand loyalty
growth 1
200 different companies reported an average of 6% market growth after one customer service training program
conversion
58% of Americans switched companies because of a single bad customer service experience

EMPOWER YOUR PEOPLE TO LOVE
YOUR BRAND AND YOUR MISSION

G-Cube’s human-centric approach to learning ensures we build fun, interactive, engaging training that will have your customer service executives love your company and feel empowered to ensure every customer they interact with loves your company too.

reward 1

Motivate Employees and Improve Morale

communities

Build a Sense of Community to Reduce Attrition

nurturing

Empower Customer Service Representatives to Take Ownership

DRIVE YOUR TEAMS TO ACHIEVE
TARGETS AND KPIS

Ensure a positive customer experience through standardized training. G-Cube offers training programs that ensure your teams can perform at the top level again and again, without any inconsistencies in performance that could confuse and frustrate customers.

  • Improve Customer Satisfaction Scores
  • Increase Customer-to-Customer Recommendations
  • Build Revenue through Cross-Selling
    to Customers

     

Shape 17 e1646310462838

BLOGS

Extraordinary customer experiences start here: Business leaders can put prospects first to build strong customer connect   As we proceed towards some resemblance of normalcy,
Read More »

Due to the COVID pandemic, followed by the global recession, the entire business environment is going through a massive change. The majority
Read More »

BLOGS

SUCCESSFULLY MANAGE ORGANIZATIONAL
CHANGE WITH G-CUBE LMS

Centralized and secured platforms and automated workflow help you to store and access all policy updates, new regulations & learning content related to organizational change, as well as increase knowledge retention and reminders as per deadlines.

Standardized and Secured

Automated stats & reminders

Assign and track training modules

Effortless surveys & questionnaires

SUCCESSFULLY MANAGE ORGANIZATIONAL CHANGE WITH G-CUBE LMS

Centralized and secured platforms and automated workflow help you to store and access all policy updates, new regulations & learning content related to organizational change, as well as increase knowledge retention and reminders as per deadlines.

Standardized and Secured

Automated stats & reminders