The telecommunication industry is ever evolving. In recent times, deregulation, increasing privatization, competition and technological transformations in the sector has ushered in new ways of doing business. Technological changes such as those in internet based protocols, VOIP, software radios has indicate that innovations in new product and service design can no longer be limited to those with telecom expertise. The products/services are more complex and usually require diverse teams to work together. This has increased the need for fast and stringent training in the industry.
The training needs of this industry are equally diverse. Not only do the employees need to understand their own computer systems, they also need to understand those of the customers as several services are bundled over the customer's network. E-Learning can be adopted to create impactful and engaging training courses that impart application and software training. Most telecommunication companies need to implement rapid and effective induction process, so that entering graduates can become productive quickly, in order to respond to competitive pressures. E-learning can help in providing impactful induction training to maximize the potential of new employees and create a foundation for maximizing profits.
Employees in this industry have to be on their toes and provide the best experience to the clients. It is a daunting work on a daily basis. Thus training employees on improving service quality and to comply with all standards is a huge challenge.
Each telecom industry launches a large number of products and packages on a frequent basis. They need to train the employees as well as customers on the features and use of the products.
Like any fast growing industry, the attrition rates in telecom industry are high. There is lot of hiring every month and the new hires need to be quickly on-boarded to become productive.
Often telecom products are sold via complex chain of distributors and dealers who also offer competitors products. These key employees of dealers and distributors needs to be provided just in time performance support to boost sales and service.
This industry is witnessing frequent mergers and acquisitions. These mergers require a strong training mechanism to orient employees to the cultural and process changes.
The key employees of the organization needs to continuously innovate and create sustainable products that can attract and retain customers. This can be achieved only if the staff knowledge increases at a necessary pace.
Most telecom organizations are large employers with a complex mix of permanent staff, contractual staff and freelances. It is difficult to manage this large workforce without providing a strong leadership.
Our telecom solutions are customized to suit your organization's culture so that employees can grasp maximum out of your learning initiatives.
To train the new comers as well as existing staff on company policies, Work Culture, processes etc.
To train the back-office / front-office customer dealing staff to improve customer satisfaction.
Train staff on various ways & methods of sales, sales motivation etc.
Train the Supervisors, Managers and Leaders on people management etc.
To train the service centre staff on repairing and servicing of telecom hardware/software.
To be used to train the customers/employees on correct usage of the product.
Our approach to telecom industry e-Learning solutions is focused on cultural, technological and process elements of the organization.
Preliminary Discussion Our e-Learning consultants conduct survey of your leadership team to understand their specific pain areas.
Company Research We research on the educational and cultural nuances of various groups of employees by discussion with your HR and some employees directly.
ID Strategy On basis of the organizational information our Instructional Designers suggest a content strategy for each type of program and course.
Mobile Strategy As telecom industry is highly mobile centric, we stress on developing mobile based courses or mobile learning apps.
Platform Configuration Our learning platform WiZDOM LMS is highly mobile friendly to suit the telecom industry needs. It can be integrated with mobile and other applications for seamless experience to employees/ stake holders.
Voice Based Solutions We have a special IVR based learning platform which enables training, assessment and reporting via phone call. Hence learning can be delivered efficiently.
Success for us is never static. Our endeavour is to constantly increase the benchmark and redefine the threshold of success at every milestone.
"Awesome job done by the team!!! It was a great job done by the team on the alpha versions till now. Looking forward to the similar support in other modules that are yet to be sent."
Karen Arethina | Assistant Manager HR at Cavinkare
"I just wanted to let you know that I am crying right now. Tears of joy! Sections 1-6 look amazing. You did a stellar job and there are only TWO OIL items! One requires an Xpaner to address first before you can proceed. The other is for GCube: Thank you so much! Fantastic work!!!"
Rene Smid | Account Manager, Xpan
"The intermediate result is very good and it looks like a good support to learn risk assessment and management. You can encourage the team developing the course, it is yet quite impressive."
Karthikeswaran Velayudam | Program Manager - Learning Solutions, Schneider Electric.
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