Email Us: 
Job Description
A person with a good academic background should have around 4+ years of experience in Hybrid Mobile App Development, also he should have hands-on experience in Angular.
- 3.5 + years of experience in Customer support services.
- 3.5 + years of experience in Customer support services.
- A person should have excellent comms. skills & flexible attitude.
- Good at delivering training and creating presentations & training manuals
- Must have experience in coordination with different delivery teams to ensure KPIs of Incident management/Request Management are achieved.
- Managing end-to-end Incident/Request and well verse with escalation management
- Responsible for timely closure of Incidents depending on its priority to meet committed service levels.
- Responsible for managing SLA for premium customers.
- Taking ownership of Incident Management for High Severity Incidents and ensure that relevant stakeholders are updated with the progress and final closure.
- Ensures that the Knowledge base is created for repeat issues and known errors.
- Should be good at Chairing bridge calls for driving effective coordination and incident resolution for High Severity Incidents.
- The person should have a bent of mind to understand various report/analytics needs in operations from time to time and must be able to produce it.
- Should be open to 24*7 support. Rotational Shifts.
- Should be ready to travel at client location when needed.
- Any product based support candidate should be preferred.
- Should have ample knowledge of LMS Functionality Support, Content and data perform content loading, setup, testing, and troubleshooting to ensure flawless integration of all courseware.
Apply Now
Job Type
Full Time
Qualification
MBA/BBA/B.Tech/B.Com
Experience
3+ years
Job Location
Noida
Salary
Not Disclosed
Department
LMS Team
Date Posted
May 9th, 2022
Ready to get started?
Get in touch, or send an email to ca****@gc**********.com with your profile.
