Today, most of the service-inclined businesses focus on providing incredible customer experience, and the retail industry is no exception. The best part is that retail companies are shifting their focus towards utilizing innovative e-learning technologies to serve pertinent needs. The industry implements popular LMS platforms for various purposes that include:
- Onboarding – To effectively train new hires on company’s policies, culture, and more, thereby improving employee retention and growth levels
- Compliance – To ensure employees are abreast with industry regulations after undergoing training on health, safety, and others
- Product training – To ensure sales staff is updated on latest products and services, thereby fostering customer relations and driving sales
For retailers, training a multitude of seasonal employees can be a daunting task. With an online learning management system platform, employee induction programs go one step ahead by optimizing engagement and retention levels. Therefore, retail organizations deploy top LMS platforms to boost overall onboarding experience in the following ways:
- Reducing L&D cost
Unlike traditional classroom approach, popular LMS platforms deliver online training that reduces overall time and cost associated with travel and infrastructure. There is no need to create training manuals or print documents as all relevant information is uploaded on the LMS and delivered online.
- Quicker Onboarding
If new hires attend a classroom training session, there are chances that employees will not recall much. Therefore, retail companies utilize popular LMS platforms to train permanent as well as seasonal employees, effectively. Top LMS portals serve as a centralized platform to store critical onboarding information such as company policies, operating manuals, compliance documentation, and more. Overall, the platform boosts employee retention, bridges skills-gaps, and drives workforce performance. A robust LMS aids in assigning pre-reading material to new joiners ahead of the start day so that HR can also maintain a database on courses completed, individual performance, and overall training impact.
- On-the-job training
Top LMSs utilize L&D resources as well as Talent Management to optimize employee engagement and retention levels. Corporate training platforms deliver effective on-the-job training to new hires, thereby closing the gap between trainers and learners. Consequently, new hires learn through hands-on experience, thereby improving their skills and performing better at the workplace.
- Adhere to industry regulations
Retail organizations need to abide by the latest industry regulations. As policies and compliances change at regular intervals, updating training content as per new standards is a challenging task. Online LMSs quickly update new agreements with the training content, thereby updating employees about new policies. Consequently, training on compliance during onboarding process helps to empower employees so that they understand workplace culture and attain access to relevant resources like audit teams, HR, and others. An effective online onboarding program enables new hires to adjust quickly in the new culture. Therefore, retail companies implement popular LMS platforms to deliver technology-inclined onboarding solutions to retain maximum employees, improve customer relations, and take the business to the next level. A successful online onboarding program brings new hires on the right foot- improving their knowledge competency, bridging performance gaps, increasing revenues, and overall learning uptake.